Ordering FAQs
What is the turnaround time for Orders?
Can I get a sample?
How do I order a Ketubah, Sample or Gift Print?
How can I pay for my order?
What Are the General Ordering Procedures and Policies?
What are the shipping details?
What is your return policy?
Is there a printable Order Form?
What is your proof policy?
What do I do if my order is Damaged In Transit?

Return to FAQs

Q: What is the turnaround time for orders?

A: Our average turnaround time is 3-4 weeks depending on the time of year. However, if your wedding is less than 3-4 weeks away, we still welcome your order, but suggest that you contact us before ordering so we can discuss the details and timing of your order. Orders placed with 2 weeks or less before the ceremony date will be subject to an $85 rush fee.

Generally, we require an additional two weeks to the standard production schedule to accommodate any Ketubah customization requests. Also, additional time may be needed to prepare your Ketubah for our premium Wedding Prep package. Rest assured that we will move your order through the process as quickly as we can. We understand that you may be anxious about the status of your order, so feel free to contact us at any time and we will gladly give you a status report on your order.

Q: Can I get a sample?

A: Of course! We want you to feel comfortable with your choice of Ketubah design. Ordering a Sample is a terrific way to see our work first hand. You will be able to see the actual colors of the design(s) you are interested in, and you will be able to feel the actual paper that your Ketubah will be printed on. The Sample is a smaller version of our designs, sized at 8"x10". The cost is $25 per Sample for the first Sample you order, and $5 for each additional Sample you order.

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Q: How do I order a Ketubah, Sample or Gift Print?

A: You can order a Ketubah, Sample or Gift Print from us by Fax, by Mail or by Telephone, as described below.

Ordering by Fax To order by Fax, please download and print out the PDF version of the Ketubah Order Form, fill it out completely and neatly using CAPITAL LETTERS, and then fax it back to us at: 703-934-2668 Ordering by Mail To order by Mail, please download and print out the PDF version of the Ketubah Order Form, fill it out completely and neatly using CAPITAL LETTERS, and then mail it back to us at: Shell Artistree LLC Attention: Michelle Rummel 3927 Old Lee Highway, 101-D Fairfax Virginia 22030 Back to Top

Q: How can I pay for my order?

The methods of payment are as follows:

When ordering by fax, mail or telephone:
Credit Card
Check or money order (Shell Artistree LLC, Attention Michelle Rummel, 3927 Old Lee Hwy, Unit 101-D, Fairfax, Virginia 22030)

Please make checks payable to Shell Artistree, LLC
We accept Visa, Mastercard, and American Express.
Before we can ship your order, we must receive full payment.

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Q: What Are the General Ordering Procedures and Policies?

Once you submit your Order Form, the following steps will apply:

1. We will review the Order Form for completeness and to determine if we have any questions regarding the information you have provided us.
2. If the Order Form is not complete, or if we have any questions regarding the information provided, we will contact you in order to confirm and finalize your order.
3. Once the information you have provided has been confirmed and the Order Form has been finalized, and we have received full payment, we will provide you with an "Order Confirmation" by e-mail or by fax, as requested by you.
4. Your order will not be considered complete, and production of your order will not begin, until you have received an "Order Confirmation" from Ketubahtree.com. Our goal is to process every order as soon as possible. The timing of our processing of your order (and therefore your receipt of an Order Confirmation), however, depends on a number of factors, including the date of your wedding, the wedding dates of our other customers and backlog of orders. As a result, you may not receive an Order Confirmation right away, but that does not mean we are unaware of your order. Please feel free at any time to contact us about the status of your order.

Additional Steps When Ordering a Personalized Ketubah
We will provide you with a "Proof" of the Personalized text for your review and approval generally within one week from our providing you with the "Order Confirmation" (However, for customized text orders, we generally require an additional two weeks to provide you with a Proof). Your Personalized Ketubah will be printed and shipped from Ketubahtree.com generally within one week of your approval of the "Proof". For shipping options and delivery estimates for your Personalized Ketubah, see below. Please note, that for Orders involving our premium "Wedding Prep" package, due to the oversize packaging, additional shipping fees apply. Also, additional time may be needed to prepare your Ketubah in this manner.

Additional Steps When Ordering a Sample
Your Sample will be printed and shipped from Ketubahtree.com generally within one to three business days from our providing you with the "Order Confirmation". Samples are shipped via USPS mail.

Additional Steps When Ordering Gift Prints
Your Gift Prints will be printed and shipped from Ketubahtree.com generally within one to three business days from our providing you with the "Order Confirmation". Generally, we require an additional one week to the standard production schedule to accommodate any custom Gift Print order. If Gift Prints are ordered with a Ketubah, the Gift Prints will be shipped with the Ketubah. If Gift Prints are ordered separately, see below for shipping options and delivery estimates.

Ketubot - Changes to Your Order/Cancellation of Your Order
We recognize that you may unexpectedly need to change or cancel your Ketubah order after we have provided you with your "Order Confirmation", and we would like to be as accommodating as possible. Because your Ketubah is custom printed just for you, please understand that changes to, or cancellations of, your order result in additional expenses to us.

Therefore, the following additional fees will apply to Ketubah changes and cancellations after "Order Confirmation" but before we ship your order:

Changes to your personalization information before we print your Ketubah	$25-$50 depending on the nature of the change
Cancellations before we print your custom Ketubah	$100
Changes requiring a reprint after we have printed your custom Ketubah	$85
Cancellations after we print your custom Ketubah	$150

Samples/Gift Prints - Changes to Your Order/Cancellation of Your Order
We regret that once we have provided you with your "Order Confirmation", we are unable to accommodate any changes to, or cancellations of, your Sample or Gift Print order.

Returns (All products)
Once we ship your order, we regret that all sales are final and no refunds or returns are available.

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Q: What are the shipping details?

A: Once your Ketubah has been created, it will be rolled up and securely packaged (Note, however, that our premium "Wedding Prep" package is packaged flat). Shipping options and costs are listed below. We utilize both DHL and UPS for our world-wide shipping needs and unless you request a particular carrier we will choose the best carrier for your particular Order. In choosing a shipping option, please consider the following: Your Ketubah is a work of fine art. Ketubah Tree's production facilities are located in the Washington, DC metropolitan area. Long ground-based deliveries (i.e., coast-to-coast) could potentially increase the risk of inadvertent damage to your Order while in transit.

Shipping Options For "Wedding Prep", "Sign In Board" or packages with oversized matting:

1. Second Day Service
   (generally provides delivery by 5:00 p.m. the second business day to most points after shipping, but we cannot guarantee arrival within that time)
   Shipping Cost:
   East Coast - $50 || West Coast - $65
   
   
2. Next Afternoon Service
   (generally provides delivery by 3:00 p.m. the next business day to most points after shipping, but we cannot guarantee arrival within that time)
   Shipping Cost = $85
   
   
3. Alaska/Hawaii/Canada/Puerto Rico/Virgin Islands and International Deliveries
   Please contact us for shipping costs.

Shipping Options For Orders Without "Wedding Prep":

1. Ground Delivery
   (generally provides delivery within 1-7 business days to most points after shipping, but we cannot guarantee arrival within that time)
   Shipping Cost = $15
   
   
2. Second Day Service
   (generally provides delivery by 5:00 p.m. the second business day to most points after shipping, but we cannot guarantee arrival within that time)
   Shipping Cost = $25
   
   
3. Next Afternoon Service
   (generally provides delivery by 3:00 p.m. the next business day to most points after shipping, but we cannot guarantee arrival within that time)
   Shipping Cost = $35
   
   
4. Alaska and Hawaii
   Express Service
   (generally provides delivery within 1-3 business days after shipping, but we cannot guarantee arrival within that time)
   Shipping Cost = $40
   
   
5. Canada and International Destinations
   Please call the studio to receive a price estimate for Canadian and International shipments
   
   
6. U.S.P.S. Regular Mail
   (option applies for shipping of Samples only)
   Shipping Cost = Free
   
   

PLEASE NOTE that UPS will NOT deliver to a P.O. Box, and there is no delivery on holidays and Saturdays.

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Q: What is your return policy?

A: Once we ship your order, we regret that all sales are final and no refunds or returns are available.

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Q: Is there a printable Order Form?

A: A downloadable and printable Order Form can be obtained on the following page: PDF version.

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Q: What is your proof policy?
A: Proofs are provided to allow our clients to check the content, overall text placement, artwork elements and layout before we go to print. Please be aware that an electronic file proof( PDF, jpg, Tif) does not provide accurate color representation! Each computer monitor is different and therefore, the colors you see on your screen are likely not accurate representations of the final product.

We will provide you with a "Proof" of your order for your review and approval generally within seven to ten business days from our providing you with the "Order Confirmation". (However, for extensive customization, we generally require an additional week to provide you with a Proof). We strongly recommend that you consult with your Rabbi, Cantor or Officiant before approving the proof to ensure that the text is acceptable and appropriate for your ceremony.

We recognize that you may decide to change an order (spelling of name, change of color, adding or deleting middle names, etc.)  after it has been placed,  and after you have received your Order Confirmation email.  We always try to be as accommodating as possible. However, because each product is custom created one at a time, please understand that changes to an order after we have begun to process it, result in additional time and expense to us.

Therefore, our proof policy states that we may charge a “Change Fee” to cover our formatting time when changes to an order occur after we have begun to process the order. Our Change Fee is $25-$50. In order to avoid being charged this fee, please make sure that you provide us with complete and accurate information at the time you place your order.

Although we take care to proofread and spell check the electronic text files that you provide to Shell Artistree, we do not assume responsibility for spelling, grammar, and punctuation or syntax errors in WORD files provided to Shell Artistree LLC.  It is your responsibility to proofread the final proof.

Proofs are provided by Email, so please provide us with a current email address.  If you provide the email contact for your Rabbi, we will be happy to send a proof to him or her as well.  

Please inform us immediately if you are unable to open the proof file.

Please inform us immediately if you are unable to read any part of the proof.  

Your Order will be printed and shipped from Shell Artistree generally within three to five business days of your approval of the Proof.

Q: What do I do if my order is Damaged In Transit?
A: All of the products that leave our studio are expertly packaged to reduce the occurrence of damages in transit. However, from time to time, damages with our shipping carriers do occur. In the unlikely event of a damaged shipment, kindly help us by adhering to the following procedure.

Immediately upon receipt, please check your order thoroughly for any possible packaging damage as well as for completeness. If there is a problem with your order, it is imperative that you report it to us within 48 hours of receipt so that we can properly assist you. Delays in reporting damages may result in forfeiture of a claim being filed thus preventing us from assisting you.

If your package arrives damaged:

• Please note the damages to the outer box. If the interior products were also damaged, please note those damages as well. 
• Do not throw away any of the original packaging materials. Our shipping carrier will need to pick up the entire contents of the damaged package for inspection purposes.
• Call our studio within 48 hours to report the damages so that we can work with our shipping carrier to quickly facilitate an inspection.
• If you wish, you may take digital photos of the damages and email them to our studio. This may help us with our claim filing.