Q: What Are the General Ordering Procedures and Policies for ordering invitations?

A: Once you submit your Invitation Order Form, the following steps will apply:

• We will review the Order Form for completeness and to determine if we have any questions regarding the information you have provided us.
• If the Order Form is not complete, or if we have any questions regarding the information provided, we will contact you in order to confirm and finalize your order.
• Once the information you have provided has been confirmed and the Order Form has been finalized, and we have received full payment information, we will provide you with an "Order Confirmation" by e-mail or by fax, as requested by you. Your order will not be considered complete, and production of your order will not begin, until you have received an "Order Confirmation" from Shell Artistree. Our goal is to process every order as soon as possible. The timing of our processing of your order (and therefore your receipt of an Order Confirmation), however, depends on a number of factors, including the date of your event, the event dates of our other customers and backlog of orders. As a result, you may not receive an Order Confirmation right away, but that does not mean we are unaware of your order. Please feel free at any time to contact us about the status of your order.
• For Orders sub totaling $1000 or more, a 50% non-refundable deposit of your order total will be billed to your credit card at the time we process your order.  The balance will be processed upon approval of the proof.  

Invitation and Coordinating Accessories Proof Information:
 
Proofs are provided to allow our clients to check the content, overall text placement, artwork elements and layout before we go to print. Please be aware that an electronic file proof( PDF, jpg, Tif) does not provide accurate color representation! Each computer monitor is different and therefore, the colors you see on your screen are likely not accurate representations of the final product.

We will provide you with a "Proof" of your order for your review and approval generally within seven to ten business days from our providing you with the "Order Confirmation". (However, for extensive customization, we generally require an additional week to provide you with a Proof). 

The first proof is complimentary. The first proof is your opportunity to make substantive or layout changes. Subsequent proofs with any changes will result in a $25 per proof fee.  Please take care when providing Invitation text and wording files to us to ensure their accuracy before placing your order.  Although we take care to proofread and spell check the electronic text files that you provide to Shell Artistree, we do not assume responsibility for spelling, grammar, and punctuation or syntax errors in WORD files provided to Shell Artistree LLC.  It is your responsibility to proofread the final proof.

Proofs are provided by Email, so please provide us with a current email address. 

Please inform us immediately if you are unable to open the proof file.

Please inform us immediately if you are unable to read any part of the proof.  

Your Order will be printed and shipped from Shell Artistree generally within three to five business days of your approval of the Proof.

Samples

We understand that sometimes our clients prefer to see a sample of our products before placing an order. Many of out products are available in sample format for purchase. A Sample Order Form is located on our websites, or you can contact us for pricing information on samples.  Typically, your Sample(s) will be printed and shipped from Shell Artistree within three business days. 

Envelopes Ahead of Time

We offer this service to clients wishing to receive their envelopes ahead of the rest of their order so that their calligrapher may begin addressing them. Contact us for current pricing and fees.  



Calligraphic Services for Envelope Addressing

We offer computerized calligraphy services for your invitations.   For our wedding invitation clients only, we offer coordination of computerized calligraphic services with an outside professional lettering company for a $75.00 service fee.  In addition to the per piece price, our  fee covers the coordination of your prepared guest list and/or return address on the envelope(s) and shipment of the envelopes to the calligrapher and back to our studio for final distribution to you.  If you are interested in this service, contact us for a per piece price list. 

Layout/Design Customization

Design fees are billed in one hour increments at $85 per hour. We can typically provide up to two lay out designs per hour of design time. Additional customization fees may apply for unique design requests. Please contact us for a design cost estimate.

General Policies

• Standard White Envelopes come with each Invitation and RSVP card. Upgrade Envelopes are available for an additional fee.
• Minimum Order of 50 Pieces is required except where otherwise noted.
• Invitations may only be purchased in increments of 25. 

• Lay out and Design Changes- our fee is $85 per hour and design charges are billed in increments of one hour. We can usually provide up to two lay out designs per hour of design time.   Additional Customization fees may apply for unique design requests. Contact us for a design cost estimate.

 Proofs-The first proof is complimentary. This is your opportunity to make substantive changes to layout or text. Subsequent proofs will result in a fee of $25/proof.  All custom text and wording must arrive to us in WORD doc file format.  

• Envelopes Ahead of Time- we can mail your envelopes ahead of time so that your calligrapher can begin addressing them. Our fee for this service is $45.

• Computerized Calligraphic Services- we can coordinate addressing of your envelopes through one of our Lettering Partners. In addition to the per piece prices for computerized calligraphy, our coordination fee for this service is $75. Contact us for current prices.

• Our typical turnaround time for production of our products is 3-4 weeks.  We charge a $250 RUSH FEE for all Invitation Orders requiring a turnaround time of 3 weeks or less. Please be aware that we may not be able to accommodate your rush order and we advise you speak with us directly before placing your order.  Please plan accordingly and allow additional time for custom orders.

 Prices subject to change without notice.

• Please see our website FAQ’s for additional information about our Invitations and coordinating products.

Shipping
For current shipping options and delivery estimates, please contact us. Shipping fees are posted on each of our websites. 

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